Faxcillitate Bugs Me
(some bugs that tech support won't
help fix....)
Faxcilitate is a highly flexable fax software
utility created by Diamond Multimedia for use with their popular PSI
and Supra lines of fax modems.
I really like Faxcilitate, and when its compared
against the two other major players in the Macintosh fax software field,
is the hands down best package. Well, maybe its not, but I've grown used
to the menu driven ease of use of Faxcillitate, so when it doesn't work,
it really drives me nuts.
And it doesn't work for reasonably frequently.
Diamonds support is VERY BAD,
trying to get them to help you usually involves 10 minutes of listening
to bad musak before they pick up and then having them deny that there is
a problem....
Listed below are the problems I have had so far
with Faxcilitate and what I had to do to fix them. Tech support was no
help for either of these, and I hope putting this on line might help some
folks avoid the hastles I went through.
The opinions on this page are mine. This is not
an offical Diamond page. If you use my advice and something bad happens
to your computer, its your problem, use at own risk.
Please email
me if you have anything you would like included
on this page.
Crashing On Group Faxing
and Problems with 030 Macintosh and OS 7.6.x
Problem:
Faxcilitate WILL CRASH when attempting to group fax or multiple fax if
you are using a 68030 Macintosh running OS 7.6 or higher and Faxcilitate
2.X.
The evidence:
Computer locked up after sending first fax of group fax, or multiple fax
(2 or more different documents waiting to be sent sequentially.) Computer
had to be hard restarted
I experienced this problem with both my Powerbook 150 (an 030/33) and
with my IIci (an 030/25). I tested it with 7.6 and 7.6.1, and used a SupraExpress
33.6 a Supra Express 14.4 Plus and a Supra PB28.8.
2.I, 2.1, and 2.3.1 versions of Faxcilitate were installed on to freshly
installed 7.6.1 with no third party extensions or control panels installed
and all exhibited the same problems. Faxcilitate 1.7 did not crash.
Solution:
Comment:
Many folks out there who still use 030 computers
are owed to opportunity to have the latest OS and the latest fax software
work together properly. Also, some small office enviroments like mine often
use 030s, 040s, and PPC Macs right along side one another, and it is difficult
to want to buy a newer Diamond product if they don't continue to demonstrate
support for their older products.
I can't import text and tabs data
into the fax phone book,
so whats the #@$! is the point of using a contact manager?
Problem:
Faxcilitate gives an "invalid data" error when you attempt to
export contact information to text and tabs and import it into the fax
phone book.
The evidence:
Frigging error message was driving me insane, and the tech support people
acted like I was an alien. Iwas trying to export my 1,000 contact database
from Now Contact 3.6.5 to text and tabs so I wouldn't have to enter all
those numbers twice! It rejected 99% of my contacts every time.
It was driving me insane, I tell you, and was a major drag on my productivity.
Solution:
Comment:
All I have to say is that FaxSTF 3.2.5 has
NO PROBLEM importing numbers with periods between them, and Faxcilitate
should be updated to be at least that robust!
If there is something you would
like to see here,
or you would like to share a problem and hopefully workaround of your own,
email me!
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